Terms & Conditions

Preamble

The following Terms & Conditions apply to the provision of the Services by the Operator and constitute the contractual relationship between the User and the Operator, which is necessary for the User to accept in order to use the Platform and the Services. The User may not use the Platform if the User does not agree to the Terms & Conditions.

The Platform is operated by or on behalf of the Operator and is accessed by the Users through the URL operated by the Operator and through which the Platform performance is made by the Operator.

Any time the User accesses the Platform and/or the Services, the User is required to comply with the Operator’s Documents.

The Terms & Conditions constitute an entire binding agreement between the Operator and the User and consists of the following Documents, which are integral parts of the Terms & Conditions:

1. Glossary of Terms and Abbreviations
2. General Rules on the Use of the Platform

• General Rules on the Services Ordering

1. Rules on the Services Delivery
2. Conditions of the Commercial Guarantees Regarding the Services
3. Refund Policy

• Miscellaneous

Please, read these Terms & Conditions carefully. By using the Platform or/and ordering the Services, the Client acknowledges that they agree to the Terms & Conditions.

1. Glossary of Terms and Abbreviations

In these Terms & Conditions the following terms and abbreviations shall have the meaning set out below. Capitalized terms herein shall have no other meaning but set forward below.

Client – any person who places the Order with the Operator to obtain the Services according to their requirements and governed by the Terms & Conditions

Commercial Offer – a document, in which all substantial conditions of the Order that shall be negotiated under the Terms & Conditions are listed, which constitutes an offer of the Operator to conclude the contract with the Client that placed the Order and shall be accepted by the Client not later than 1 calendar day from the issuance if other term is not specified therein

Content – all information, text, materials, images, data, links, software, or other material accessible through the Platform or Services, whether created by the Operator or provided by another person for display on the Platform or through the Services

Expert – a person or an entity engaged by the Operator to provide the Services under the Operator’s terms

Documents – any terms declared by the Operator to be binding under the conditions provided therein

Executive – a person engaged by the Operator or the Operator’s affiliated entity who acquaints the Client with the Operator‘s Documents and which main purpose is assisting the Client with the Order placement, coordinating and assisting the Order and the Services

Purpose ­– the purpose for which the Operator delivers its Services and specified in “Purpose of the Services” section of the Terms and Conditions

Order – a request of a Service that is filled in and submitted by the Client on the Platform for the purpose of obtaining the Services. The Order specifies the scope, characteristics and other requirements of the Client regarding the Service

Platform – a set of related web pages located under a single domain name https://brandsterra.com/

Quality Characteristics – characteristics of the Result of the Services specified in the “Quality and no plagiarism” section of the Terms and Conditions, agreed upon by the Client and the Operator and specified in the Commercial Offer

Result of the Services – a document in an electronic format that is the result of delivered Service and Order completion by the Operator

Service – any service that is offered on the Platform by the Operator

Urgent Order – an Order, which delivery time is considered to be of short duration from the date of the Order placement under the internal documents of the Platform

URL – Uniform Resource Locator

User – any person who uses the Platform in any way

1. General Rules on the Use of the Platform
2. Representations and warranties. Liability

The Platform is provided on the “as is” basis.

The Operator does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the Content or otherwise relating to such Content or on any Platforms linked to the Platform.

The Operator makes no representation that the operation of the Platform will be uninterrupted or error-free.

While the Platform may include links to other Platforms, the Operator do not condone, approve, or guarantee that the content of these links complies with the Documents. The Operator does not own, is not responsible for, and does not contribute to or control any of the content stemming from the posted links on the Platform. Visiting these links is at the User’s own risk.

The Operator strictly abide by all copyright laws. Any malicious activity is solely the Client’s responsibility.

In no event shall the Operator be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of the Platform or any information provided on the Platform.

The Operator’s total liability shall not exceed the amount of Services purchased by the Client.

2. Prohibited actions

The User may not attempt to gain unauthorized access to any portion or feature of the Platform, or any other systems or networks connected to the Platform or to any Operator’s server, or to any of the Services offered on or through the Platform, by hacking, password “mining” or any other illegitimate means.

The User may not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Platform or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Platform. The Operator reserves the right to bar any such activity.

The User may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal they send to the Operator on or through the Platform or any Service offered on or through the Platform. The User may not pretend that they are, or that they represent, someone else, or impersonate any other individual or entity.

The User may not use the Platform or any Content for any purpose that is unlawful or prohibited by any Policy, term provided by the Operator on the Platform, or to solicit the performance of any illegal activity or other activity which infringes the rights of the Operator or others.

The User may not probe, scan or test the vulnerability of the Platform or any network connected to the Platform, nor breach the security or authentication measures on the Platform or any network connected to the Platform. The User may not reverse look-up, trace or seek to trace any information on any other user of or visitor to the Platform, including any Operator’s account not owned by you, to its source, or exploit the Platform or any Service or information made available or offered by or through the Platform, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the Platform.

The User agrees that they will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Platform or the Operator’s systems or networks, or any systems or networks connected to the Platform or to the Operator.

The User agrees not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Platform or any transaction being conducted on the Platform, or with any other person’s use of the Platform.

The User is not authorized to access, copy, distribute, share, publish, use or store, or prepare derivative works from any Content that belongs to the Operator or to a third-party, including works covered by any copyrights, trademark, patent, or other intellectual property rights, except with prior express permission of the person or entity holding the rights to license such use.

3. 3. Intellectual property

All Content and arrangement of such Content, contained on the Platform is owned, controlled or licensed by or to the Operator, and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.

Except as expressly provided in Documents, no part of the Platform and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including “mirroring”) to any other computer, server, Platform or other medium for publication or distribution or for any commercial enterprise, without Operator’s express prior written consent.

The User may use information on Operator services (such as knowledge base articles, and similar materials) purposely made available by Operator for downloading from the Platform, provided that the User:

• does not remove any proprietary notice language in all copies of such documents;
• uses such information only for their personal, non-commercial informational purpose and does not copy or post such information on any networked computer or broadcast it in any media;
• makes no modifications to any such information; and
• does not make any additional representations or warranties relating to such documents.
• General Rules on the Services Ordering

1. The nature of Services

• Thesis, Research Papers & Presentation
• Proofreading & Editing
• Translation Services
• Plagiarism Check & Citation Formatting
• Professional Writing & Personal Branding

The Operator may also add new Services for specified fees and charges or withdraw its offering at any time, at its sole discretion.

2. Order placement

In order to make an Order the Client should fill in the Order form placed on the Platform or place an Order in the User’s account. The simple sending of an Order by the Client does not impose any payment obligations on the Client, as well as does not impose any obligation on the Operator to accept the Order for work and, therefore, conclude a contract.

The specific characteristics to be met by the Result of the Services are agreed with the Client separately when the Client places their Order. Therefore, before paying for the Order, the Client shall inform the Operator through the Executive of all the characteristics and requirements to be met by the Result of the Services and check their presence in the Commercial Offer, as changing or supplementing the characteristics and requirements later on is possible only at an additional cost.

Upon receipt of the Order by the Operator, the Executive shall contact the Client via the communication channel that the Client has indicated as preferred in order to clarify all details of the Order. The Client shall specify as many important characteristics and requirements for the Result of the Services as possible.

After receiving from the Client all the characteristics and requirements for the Order, the Executive estimates the cost of the Order and informs the Client. If the Client agrees with the offered terms of cooperation, including the price, the Operator and the Client proceed directly to the conclusion of the contract.

After the Client negotiated all the terms of cooperation with the Executive, the Executive sends to the Client the Operator’s Commercial Offer, which will set out the terms of cooperation negotiated with the Client, including type of the Service ordered, characteristics of the Result of the Service, all the requirements, term of the Service, price, payment procedure; if applicable, stages of the Service provision and payment schedule, as well as other terms, if agreed different from the Terms & Conditions or other Documents posted on the Platform.

The contract is considered to be concluded and, accordingly, the Order is accepted for work after the Client’s payment for the Order (its part) according to the procedure stipulated in the Commercial Offer. The Order is accepted for work if the Client pays the first sum of prepayment of at least the amount agreed in the Commercial Offer.

If the Client needs to make changes or additions to the agreed-upon Result of the Services characteristics or any other agreed terms of Order after the Order has been accepted for work, the Executive evaluates the scope, complexity and possibility of making such changes. If it is possible to make such changes, the Operator may negotiate with the Client to make such changes and additions for additional costs.

In case of changes in the original characteristics of the Order after the Order has been accepted for work, the Operator may also negotiate the change of the Service delivery time depending on the extent of the agreed changes. If the Client does not agree with the changed Service delivery time, the Operator may refuse to accept the Clients request of the changes.

In individual specific cases the Operator and the Client may conclude a separate contract with the Client.

3. Information on prices of the Services

As the cost of Orders varies depending on their characteristics, the final prices for the ordered Services are calculated on the basis of these base costs and depend on the scope and size of the Services, Expert qualification, delivery terms (urgency) and other circumstances that might be specified by the Client and the Operator cannot predict and take into consideration in the Operator’s price-list in advance. The same is applicable to the taxes, which levying varies depending on the residence of the Client that the Company cannot predict. In order to know the exact price of the Services according to all Client’s requirements, the Client should write to the Operator a request. The Operator evaluates the potential Order free of charge and provides the Client with price information. The Client will be aware of the full amount of the price including taxes, if there are any applicable, for the Services ordered before the Order acceptance for work and the contract conclusion, as the full final price shall be specified in the Commercial Offer. In determining the price, the Operator does not in any way use automated technology to make an automated price decision based on an analysis of the Client’s personality. The price is determined solely on the basis of the requirements, specified by the Client.

4. Validity and termination of the contract

The contract for fulfillment of the Order is concluded from the moment of payment by the Client of the Order (its part) in the order stipulated in the Commercial Offer and is valid until the complete fulfillment of all obligations under the contract, unless the Terms & Conditions do not provide for earlier termination of the contract.

1. Rules on the Services Delivery
2. Delivery terms

The Operator has the right to engage third parties, Experts, in the course of the Services delivery.

The Operator’s task is to take the entire process of communication, resolution of questions with the Expert, and follow-up of the Order on itself. However, in the event of confusing or complex points in the Service, if the Client wishes, the Operator can give the Client the opportunity to contact the Expert (via e-mail). That in no way shall constitute any commission, agency and other relations between the Operator, the Client and the Expert.

The Operator sends the Result of the Services to the Client by e-mail, unless otherwise agreed with the Client.

The Operator delivers the work in the form of electronic document in format agreed with the Client. The Operator does not deliver the Result of the Services in a physical medium as hard copy.

The Client must ensure that they have the software and technical means to download, upload and open the Result of the Services in the agreed format. The Client is responsible for opening and downloading the document in which the Result of the Services is contained. In case the Client is unable to open or download the delivered Result of the Services for any reason, the Client shall inform the Operator immediately. The Operator is not responsible for the Client’s failure to download/open the document in which the Result of the Services is contained.

2. Partial delivery

The Operator and the Client can negotiate provision of the Services in parts so that the Client can see the quality of the Services step by step. The price for the whole Service will not increase, but will only be divided into parts.

The Operator starts to provide the next part of the Services only after the Client makes the full agreed amount of prepayment for this part. Therefore, in order to avoid missing deadlines, the Client shall make a timely prepayment.

Each part of the Service shall be deemed to be accepted by the Client if the Client confirms acceptance of the provided part of the Service or if no objections to the quality of the provided part of the Service have been received from the Client within 3 days of the handover of the part of the Service.

3. Delivery deadlines

The final term/deadline of the Service, as well as interim terms of provision of the Service’s part, are negotiated with the Client and specified in the Commercial Offer.

If the delay in delivery of the Result of the Services is due to the Client’s fault (e.g. delay in payment for the Service or a part of the Service in case of agreement on part delivery; due to delay in providing the necessary materials; ignoring/long waiting time for the Client’s response to the Operator’s reasonable requests), the Operator cannot guarantee that there will be no delays in delivery. In such cases, the Service delivery term may be extended for the duration of such inactivity/action on the part of the Client due to which the delay occurs.

In exceptional cases, the Operator may change the delivery date of the Service due to a delay by the Expert or a lengthy inspection by the quality control department if the Operator gives to the Client a prior notice and the Client has no objection.

At the same time, the Operator understand the importance of deadlines for the Client, so the Operator is always in touch with the Client and ready to discuss with the Operator various options to meet all the Client’s wishes.

4. Quality and no plagiarism

The Operator takes a strict and rigorous approach to the selection of Experts. The Experts are highly qualified and vetted. Each candidate for an Expert is interviewed by a specialist in the selected field, confirming their education and professional experience. The Operator also takes into account the Expert’s reputation. The Operator cooperates with professional teachers, so the Service will only be done by someone who can meet all the requirements of the Order.

The Operator guarantees the conformity of the Result of the Services with the following qualitative characteristics:

• no use of artificial intelligence, unless otherwise agreed (the use of artificial intelligence is allowed in the amount of no more than 0.5% of the Result of the Services);
• absence of plagiarism (up to 10% of plagiarism is allowed, unless otherwise agreed. When determining plagiarism the Operator do not take into account the list of bibliographic references);
• compliance with the declared volume (e.g. number of pages);
• compliance with the agreed requirements (specified in the Commercial Offer);
• additional independent proofreading of the Result of the Services, if this option is agreed.

The Operator has a zero-tolerance policy for plagiarism. The Operator strictly follows anti-plagiarism policy and does its best to provide the Clients with original/plagiarism-free Results of the Services.

To be able to guarantee original/plagiarism-free Result of the Services, each Result of the Services is double-checked with the best plagiarism detection system in the market such as “Turnitin” to assure that the Result of the Services is 90% original. The Operator allows a plagiarism rate of up to 10% if other rate is not negotiated by the Client and the Operator. Direct quotes are not considered plagiarism when the source of the quote is included in the reference list and cited appropriately in the body of the Result of the Services. The Operator do not take into account the list of bibliographical references while assessing the plagiarism rate. The Operator does not use plagiarism detecting software that stores content online.

The Operator does not and cannot guarantee that editing, proofreading, formatting services will be plagiarism free. Works that are not written or made by the Operator will not be scanned or reviewed for possible incidence of plagiarism, if the Service of plagiarism checking is not negotiated by the Client and the Operator. The Operator shall not refund any amount in the event that a proofread/formatted and other work that is not written by the Operator is considered to be plagiarized.

5. Assignment

The Operator guarantees the assignment of the exclusive property rights to the Result of the Services to the Client. The Client has the right to use the Result of the Service in its entirety in perpetuity and worldwide. The fee for such assignment is included in the price of the Service.

Such assignment shall take effect at the expiration of the commercial guarantee for all Orders term, provided that the agreed Service price is paid in full.

In the event of the Client’s claim for a refund of 50% or more of the agreed Service price or in the event of unilateral withdrawal from the Order regardless of the amount of the refund, the rights to the Result of the Services shall not be assigned to the Client and shall remain at the Operator.

In such cases, the Operator reserves the rights to use the Result of the Services at its discretion, including publishing it in the public domain.

1. Conditions of the Commercial Guarantees Regarding the Services
2. Scope of the Commercial Guarantees and the rights of the Client

The commercial guarantee covers the conformity of the Result of the Services with the Quality Characteristics.

During the commercial guarantee periods the Client has the right to request corrections to the Result of the Services, in case the Result of the Services does not meet the Quality Characteristics.

In the absence of declarations of inconsistency of the Result of the Services with the Quality Characteristics and requests for corrections during the commercial guarantee periods, the Result of the Services is considered to be accepted by the Client without objection.

Refunds are only possible in the following cases:

• as a result of the corrections the inconsistencies of the Result of the Services with the Quality Characteristics declared by the Client are not eliminated. The declaration of new inconsistencies during the commercial guarantee term after the correction of previously declared inconsistencies does not entitle the Client to claim a refund. Such claims of new inconsistencies only entitle the Client to make the corresponding corrections;
• the existence of a substantial inconsistency of the Result of the Services with the Quality Characteristics, which makes it impossible to use the Result of the Services for its Purpose ;
• The Operator’s refusal to make corrections to the Result of the Services without objecting to the declarations of inconsistency of the Result of the Services with the Quality Characteristics.

The amount of the refund shall be determined by the nature of inconsistency of the Result of the Services with the Quality Characteristics and its effect on the use of the Result of the Services for its Purpose.

2. Commercial Guarantee periods

The Operator provides a general commercial guarantee free of charge for the following terms:

• for Urgent Orders – 7 days from the moment of the Result of the Services delivery to the Client;
• for other Orders – 14 days from the moment of the Result of the Services delivery to the Client.

The Operator can also provide an extended commercial guarantee for an additional fee:

• 3 months commercial guarantee extension from the expiration of the commercial guarantee for all Orders – 5% of the Order price;
• 6 months commercial guarantee extension from the expiration of the commercial guarantee for all Orders – 10% of the Order price.

Additional commercial guarantee can be purchased before the expiration of the general commercial guarantee.

3. After service

If the Client fails to comply with the terms of the commercial guarantee (e.g. missing the commercial guarantee period, the declared defects of the Result of the Services do not refer to the Quality Characteristics), the Client may request changes to the Result of the Services on a paid basis. Such changes shall constitute a new Order and shall be agreed upon and paid for in accordance with the established procedure.

1. Refund Policy
2. Operator’s right to refuse a refund:

• the Client withdraws from the Order without giving a reason after 14 days after the Order has been accepted in work or after the Service has been rendered in full,
• the Client during the commercial guarantee term demands a refund without giving reasons or with reasons not related to the consistency of the Results of the Services to the Quality Characteristics, as well as refuses to fill in the Non-Conformity Form,
• the delay in delivery or inability of delivery is due to the Client’s fault.

2. Client’s right to unilaterally withdraw from the contract

The Client has the right to unilaterally withdraw from the contract within 14 calendar days from the Order acceptance in work. To cancel the Order unilaterally, the Client shall send a notice to the Executive or to the e-mail address [email protected].

However, the Client cannot exercise this right if the Service has been rendered in full. Therefore, the Executives ask the Clients to confirm that they wish the Operator to start providing Services immediately after the Order acceptance in work.

If the Client withdraws from the Order before the Service has been fully rendered, the Client is obliged to reimburse the cost of the part of the Service already rendered at the time of withdrawal. Thus, in the case of prepaid Services, the Operator will be able to refund to the Client the prepaid amount paid to the Operator less the amount of such refund due to the Operator. The deadline for such a refund is 14 calendar days from the date the Client gives the Operator the notice of withdrawal. If the Services are still due, the Client shall pay the reimbursement due to the Operator within 14 calendar days of the date of the notice of withdrawal.

3. Operator’s right to unilaterally withdraw from the contract

The Operator is entitled to unilateral withdrawal from the contract in the following cases. In exceptional cases, the Operator may withdraw from the contract after the Order has been accepted for work in case of impossibility to fulfill the Order due to the absence of a suitable Expert, incorrect assessment of the complexity of the Order, which makes it impossible to complete the Order on time. In such unlikely cases, the Operator shall notify the Client of the impossibility to fulfill their Order at least 10 days before the expiration of the deadline for the provision of the Services and offer the Client to negotiate other Terms & Conditions of the Order in order to make the fulfillment possible, if applicable. In the event that it is not possible to renegotiate the Terms & Conditions with the Client, the Operator shall be entitled to unilaterally withdraw from the contract.

4. Cases when the Operator makes a refund

The Operator refunds the funds paid by the Client if all of the following conditions are met in aggregate:

• the Client contacted the Operator within the commercial guarantee term with evidence and arguments of inconsistency of the Result of the Services with the Quality Characteristics;
• following the results of the quality control procedure, a decision is made that the Result of the Service is inconsistent with the Quality Characteristics;
• as a result of making correction to the Result of the Services, these inconsistencies have not been eliminated OR the presence of significant inconsistencies that make it impossible to use the Result of the Service for its Purpose OR corrections to the Result of the Service have been refused by the Operator.

The Operator shall refund the Client the Order price paid if the Operator withdraws from the contract in case of impossibility to fulfill the Order as described in “Operator’s right to unilaterally withdraw from the contract” section of the Terms & Conditions

The Operator may also consider a refund if the Service was not rendered on the final deadline in the absence of any obstacles to delivery on time by the Client or circumstances beyond the Operator’s control.

The amount of refund is determined by the nature of the inconsistencies and their impact on the use of the Result of the Services for the Purpose.

VII. Miscellaneous

1. Dispute Resolution

In case the Client has any complaints, proposals or declarations about the Operator’s work or Platform operability, the Client can, at their option, contact the Executive or email the Operator at [email protected]

To expedite the handling of the Client’s complaint, the Client should provide the Operator with the Order number and the nature of the complaint. If the complaint is about the quality of the Service, The Client shall specify inconsistency of the Result of the Services with the Quality Characteristics. Also, if the complaint contains a request for a refund, the Operator has the right to ask the Client to fill in the Non-Conformity Form in which the Client shall substantiate their complaint in detail.

The Operator can only consider complaints about inconsistency of the Result of the Services with the Quality Characteristics if the Operator is provided with evidence and arguments in support.

The time of consideration of a complaint is up to 5 working days from the moment of its receipt.

In the event of a complaint about the inconsistency of the Result of the Services with the Quality Characteristics, including a claim for a refund, the Operator initiates an internal quality control procedure. This procedure consists in transferring the Result of the Services for evaluation, depending on the claimed inconsistencies, to the persons responsible for checking for plagiarism on the plagiarism detector, proofreader, researcher.

ODR Platform – https://webgate.ec.europa.eu/odr

2. Amendments

The Operator reserves the right, at its sole discretion, to modify or replace any part of the Terms and Conditions, and to change, suspend, or discontinue the Service (including without limitation, the availability of any feature or content) at any time by posting a notice on the Platform.

The Operator may also impose limits on certain features and Services or restrict the Clients’ access to parts or all the Service without notice or liability.

The Client’s continued use of the Service following the posting of any changes to these Terms constitutes acceptance of those changes.

This document was last modified on June 22, 2024.

3. Current state

These Terms & Conditions in their entirety constitute an integral agreement between the Operator and each Client who accepted these Terms & Conditions by placing an Order on the Platform. These Terms & Conditions make a public agreement of accession, they do not need to be set out as a hard copy document and signed.